FAQ

Last updated: 2026-08-29

Is shipping free?

Free shipping applies when the checkout page displays it for the order and destination.

How long does an order take?

Normal processing is about 1–2 business days, followed by an estimated 3–5 business days in transit.

Can I return or exchange an item if I change my mind or chose incorrectly?

Yes. Request a mail return or exchange within 30 days after delivery. A non-defective item must be new, unused, in its original condition, and include its original packaging, tags, and accessories. The free return label is included in the package, and no restocking fee applies.

What if an item is damaged, defective, incorrect, or incomplete?

Contact us with the order number, checkout email, details, and photos or video of the item and packaging so the issue can be reviewed.

When is a refund processed?

An approved refund is processed to the original payment method within 10 days.

Which payment methods are supported?

Use only the payment methods currently displayed in the secure checkout, including credit or debit card options when offered.

How do I contact the merchant?

Use the contact information below and include the order number and checkout email for order questions.

Are cookies or analytics used?

Necessary cookies support site operation. Optional analytics, advertising measurement tools such as Google Ads, and similar technologies may be used where permitted. Full details are in the Privacy Policy; all other terms appear in the linked information pages.